Shipping and Delivery policy

At BoxHero, we take pride in ensuring that your order is handled with care and delivered reliably. Our fulfillment process is designed to provide a smooth experience from checkout to doorstep. We understand how important timely delivery is, especially when it comes to products that support your daily wellbeing.

Processing Time

Once your order is placed, we begin processing within 1 to 3 business days. This includes verifying your payment, preparing your items for shipment, and handing them over to our logistics partners. Orders are not processed on weekends or public holidays.

Shipping Destination

We currently ship to the United Kingdom. Please ensure that your delivery address is accurate at the time of checkout to avoid delays or misdeliveries. At this time, we do not offer domestic shipping within the United States via this store.

Estimated Delivery Time

Delivery to the United Kingdom typically takes between 10 to 20 business days from the date of dispatch. While we strive to meet these timeframes, please be aware that external factors such as customs, postal service efficiency, or seasonal demand may affect delivery speeds.

Shipping Confirmation & Tracking

As soon as your order has been shipped, you will receive a confirmation email that includes tracking information. This allows you to follow your package's journey in real time and estimate the arrival date more precisely.

Support

We are here to help throughout your experience. If you have any questions about your shipment, tracking details, or delivery status, don’t hesitate to reach out to us at contact@boxheroglobal.com. Our customer support team will be happy to assist you.